Privacy notice | Eofania

This notice explains how EOFANIA LTD ("Eofania", "we") uses personal data when you visit eofania.com, send an enquiry, book a call or buy a package.

Who we are

EOFANIA LTD is the data controller. Registered in England and Wales, company number 17544725, registered office 128 City Road, London, EC1V 2NX. Contact: hello@eofania.com.

What we collect

Enquiries: your name, organisation, work email, phone number if given, and your message.
Bookings: your name, email, organisation, chosen time and time zone, and anything you tell us about the session.
Payments: handled by Stripe. We receive your name, email, the amount and the payment status. We never see or store full card details.
Technical data: basic request logs (such as IP address and browser type) kept by our hosting provider for security, and analytics data only if you accept analytics cookies.

Why we use it, and our lawful basis

To reply to enquiries and arrange calls: our legitimate interest in responding to people who contact us, or steps you ask us to take before a contract.
To deliver calls and packages you buy, and to take payment: performance of a contract.
To keep accounting and tax records: legal obligation.
To protect the website against spam and abuse: legitimate interest.
For analytics: your consent, which you can withdraw at any time.

Who we share it with

We use trusted providers to run the business: Google Workspace (email and calendar), Stripe (payments), Vercel (website hosting) and Supabase (database). They process data on our instructions. Some providers process data outside the UK, under safeguards such as the UK International Data Transfer Agreement or adequacy regulations. We do not sell personal data.

How long we keep it

Enquiries that don't lead to work: up to 2 years. Client and payment records: 6 years after the end of the financial year, as required for tax. Spam-protection data: a few hours.

Your rights

You can ask to access, correct or delete your data, to restrict or object to its use, or to receive a copy. Email hello@eofania.com. You can also complain to the Information Commissioner's Office at ico.org.uk.