About Eofania and Abdalla Ali
A word from the founder
I've had the privilege of leading projects and enabling teams in more than 20 countries, from the US and Europe to Africa, the Middle East and Asia.
That work has spanned government entities, banks, airlines, healthcare providers and global brands, including Qatar Airways, Emaar, Mediclinic, Alinma Bank, Etihad Airways and Imperial College London. My role is to bridge what the business needs and what the technology must do, then lead the implementation until your teams can run it with confidence. Eofania brings that experience to you, independently.
Abdalla AliFounder and Principal Consultant · CCXP
Eofaniaee-oh-FAH-nee-uh
From the Greek for "the dawning", the moment light appears. That moment of clarity is what good advice should give you.
Certifications
- CXPA
- Certified Customer Experience Professional (CCXP)
- PeopleCert
- ITIL Foundation v5
- Hootsuite
- Platform · Social Selling · Social Marketing
- Sprinklr
- CCaaS · Care · Engagement · Insights
Platforms I've worked with
- Sprinklr
- Social · Marketing · Insights · Care · CCaaS
- Hootsuite
- Hootsuite · Sparkcentral (Hootsuite Inbox 2.0)
- Listening
- Talkwalker · Brandwatch
Experience
Organisations we've advised and enabled
Government, enterprise and high-growth teams across the UK, Europe, the Middle East, Africa, Asia and the US.
- Government and public sector
- Banking and fintech
- Healthcare and life sciences
- Energy and utilities
- Aviation and travel
- Real estate
- Retail and luxury
- Education and non-profit
- Media and telecoms
- CX outsourcing
- Government and public sector
- Banking and fintech
- Healthcare and life sciences
- Energy and utilities
- Aviation and travel
- Real estate
- Retail and luxury
- Education and non-profit
- Media and telecoms
- CX outsourcing
How we work, in any area
- AdviseStrategy, operating model, governance and roadmap.
- SelectRequirements, RFP or tender, evaluation and award.
- ImplementRollout led and orchestrated end to end, with your vendor and partners.
- EnableTraining, playbooks and adoption for teams and leaders.
- OptimiseHealth checks, audits and ongoing advice after go-live.
Not sure where to start?
A free 25-minute intro call to understand your situation and the right next step. Abdalla confirms every request personally.